Change Management Blog

Leading the Digital Healthcare Revolution: Citizen Perspective

November 29, 2023

Talal I. El-Assaad: Specialized Change Management Expertise

Time to Read: 3 Min

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Part 05: Leading the Digital Healthcare Revolution

Digital Transformation from a Citizen Perspective


The Kingdom of Saudi Arabia's Ministry of Health (MOH) has been actively involved in transformation initiatives to improve the healthcare sector in alignment with the broader goals of Saudi Vision 2030. These initiatives are aimed at enhancing healthcare services, accessibility, and quality for citizens and residents while also contributing to the diversification of the economy.


Here are key aspects of MOH's transformation initiatives and their progress:

  1. National Transformation Program (NTP): one of the key pillars of Saudi Vision 2030, and the healthcare sector is an integral part of it.

  2. Digital Transformation: The MOH has been actively investing in digital transformation initiatives to modernize healthcare services. 

  3. Telehealth and Telemedicine: The MOH has introduced telehealth and telemedicine services to expand access to healthcare, especially in remote areas. 

  4. Healthcare Infrastructure: Saudi Vision 2030 envisions the development of world-class healthcare infrastructure. The MOH has been actively investing in the construction and expansion of healthcare facilities, including hospitals and clinics, to cater to the growing healthcare needs of the population. This infrastructure development is critical to improving healthcare accessibility.

  5. Chronic Disease Management: The MOH has been focusing on improving the quality of care for patients with chronic conditions and reduce the burden on the healthcare system. 

  6. Healthcare Quality Improvement: The MOH has implemented measures to enhance the quality of care provided in healthcare facilities, including the accreditation of hospitals and healthcare professionals. Continuous improvement efforts are ongoing.

  7. Research and Innovation: The MOH has been supporting & encouraging medical research and the development of healthcare technologies. 

  8. Integration with Vision 2030: The MOH's transformation initiatives are closely aligned with the broader goals of Saudi Vision 2030, which aims to diversify the economy, reduce dependence on oil, and improve the quality of life for Saudi citizens. 


The digital transformation of healthcare is not merely about adopting cutting-edge technologies; it's about ensuring active citizen participation and benefit from these innovations. To engage citizens and encourage them to embrace digital solutions over traditional healthcare visits, several key strategies have been employed:

  1. Telemedicine for Convenience: Digital transformation caters to citizens through telemedicine services. Saudi citizens can access healthcare professionals from home through video or phone consultations, eliminating the need for time-consuming physical visits.

  2. Healthcare Accessibility: Digital platforms like Tawakkalna and Sehhaty make healthcare services more accessible. These apps allow users to book appointments, access medical records, and even receive vaccinations, empowering individuals to take control of their health.

  3. Chronic Disease Management: Digital solutions offer remote monitoring and personalized care plans for managing chronic conditions. Patients can stay connected with healthcare providers, reducing the need for frequent in-person visits.

  4. Health Education: Telemedicine platforms provide valuable content that empowers citizens to make informed decisions about their health. This includes guidance on lifestyle modifications, diet, exercise, and stress management, encouraging healthier living.


In summary, the Saudi Ministry of Health is actively engaged in transformation initiatives aimed at improving healthcare services, accessibility, and quality. 

These initiatives are closely linked to the goals of Saudi Vision 2030, with significant progress made in digital transformation, telehealth, infrastructure development, and quality improvement. The healthcare sector's continued transformation is expected to play a crucial role in achieving the broader objectives of Vision 2030.

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