Change Management Blog
How to Measure the Success of Change Management?
February 6, 2023
Wajdi Essid
Time to Read: 3 Min
How to Measure the Success of Change Management?
The value of Change Management in contributing to a project’s success is now largely recognized, but it has been hard to quantify for various reasons.
As a change manager, your measurement strategy should assess :
The change management activities you’re tasked with completing.
The outcomes of those activities at both the individual and organizational levels.
There are three categories of CM measurements :
Organizational performance, individual performance and change management performance.
Measuring Organizational Performance :
Performance improvements
Adherence to project plan
Business and change readiness
Project KPI measurements
Benefit realization and ROI
Adherence to timeline
Speed of execution
Measuring Individual Performance :
Adoption metrics
Usage and utilization reports
Compliance and adherence reports
Proficiency measures
Employee engagement, buy-in and participation measures
Employee feedback
Issue, compliance and error logs
Help desk calls and requests for support
Awareness and understanding of the change
Observations of behavioral change
Employee readiness assessment results
Employee satisfaction survey results
ADKAR® Model surveys
Measuring Change Management Performance :
Tracking change management activities conducted according to plan
Training tests and effectiveness measures
Training participation and attendance numbers
Communication deliveries
Communication effectiveness
Performance improvements
Progress and adherence to plan
Business and change readiness
Project KPI measurements
Benefit realization and ROI
Adherence to timeline
Speed of execution
Whatever the nature of your project, look for ways to measure project performance, individual performance and change management performance so you can thoroughly gauge and report on the effectiveness of your change management activities. Gaining alignment across stakeholders at the beginning of a project on the measures in each category is essential. The project sponsor, project team, and change management team should collaborate to define which measures are most meaningful for the project, plus establish a cadence of collecting and reviewing data.